Business Policies

Our organization takes no responsibility for accidents related of any kind to use of items sold including bones due to improper handling or accidental occurrences by seller or buyer. At any time in sales or after sale no responsibility exists for the company or personal to me or my wife. Under no circumstances for any reason personal or business does anyone associated with personal or business assume any responsibility for accidents at any event, on the road with the van or car, at the home office , or at any storage areas for welfare of anyone. Of course we try to look after the well being of any person who is in contact for us at all times.

  • Our catalog is our list of items on each internet page and you can get a hard copy by printing our items by page with a category for the item .
  • Satisfaction is guaranteed on all items shipped in USA only.If not completely satisfied you may return shipment within 5 days for a credit only for same value item or items -keep in mind the items must be in same condition you received them or partial payment will be required and also your original receipt. Of course if you saw item direct no credits towards other items or funds will ever be returned since you saw the item directly . Please contact me before any item is returned. You will only be charged for shipping no matter what on that item sent. All international sales are final due to higher shipping costs. In USA person can trade for another equal valued item only and you pay shipping. No cash refund ever in USA or International for any product so bought as is . .
  • In USA (not International )no items that are not in condition sent to you will be accepted back under any circumstances for exchange .Items are professionally prepped for esthetic value using filler to repair and restore areas to make whole. All fossils have something done notably repair and in extreme cases extra bone is used to fill holes to a small degree. Stain also is used to a small degree usually and must remain on also as its done with fresh filler for impact and cant be duplicated so can’t be returned in any way . Again only 5 days from receiving this can be done .
  • We have an “encrypted” secure order form to accept Paypal charges. We also accept money orders, bank transfers, and Western Union transfers for purchases. Personal checks can be used but will delay shipping until check clears, usually 4-8 business days. My business is licensed and registered. No credit card purchases thru paypal are accepted on any purchase so that option is not available . If done item will not be shipped and if unknown at time item is returned immediately with cash refund once item returned
  • Look through the website and click basket under each picture which will roll up totals for your convenience with shipping costs and when finished go to order form to check item or items cost, Shipping will be reduce by multiple purchases.
  • Most shipments will be made within 72 hours of placement of order and receiving payment. All shipments within or out of USA and are shipped via UPS ground or US Mail with insurance provided for damages or loss. A minimum charge of $9 shipping on all orders in USA will occur. Any items overseas will be added in future before items paid for. If shipment is damaged please contact me immediately. Re-glueing works fine on some occasions.
  • Specimen identification will be done as accurately and completely as possible on each item from all knowledge available at the time and based on many years experience in collecting and others expertise. You will receive actual specimen shown and will have all information known provided listed on the website, and will supply a COA if asked for on the item. While it is possible to be incorrect on something, we will go to every extreme to have total accurate complete information. Sometimes mistakes are made and if they are once product is returned in same condition shipping costs on item plus complete money back on this item will be paid if nothing else can be worked out . The client is responsible for any other costs they decide to take not needed other than shipping. No product pickup on items can be done .
  • We regard your privacy highly and will never use your information for any other purpose or provide to any other person.
  • You are able to trade an item purchased from us which we will provide retail prices plus 10% handling fee for item being returned for any upgraded sale or similar item that is at least 50% higher priced than original item. Also if you wish to trade a completely different type of animal you can as long as it is at least double the price and in that case will get retail pricing on other animal traded back to me. Trade upgrades and different specimen double value trades are one time per specimen and not included in our 5 day return policy. The return policy means replacement of item sent with another item if discounts involved plus many unnecessary shipping costs to the buyer. Any other upgrades must be approved and done with items higher priced.
  • We use a grading scale of 1-10 with one being lowest quality and 10 being one of best ever found known plus rarest as the best known will be used for very rare and very extra large specimens.. Our business will always tell you of any restorations or current defects when known to help in your decisions of each specimen.
  • Our business will work totally with all schools and museums that purchase with a purchase order. We will sell on discounts on multiple purchases for these operations and ship on purchase orders and require payment in 30 days. If not paid then a 15% penalty will be assessed and after 60 days 30% and legal means will be pursed to recover payment as well as additional penalties per month as deemed needed by organization.
  • We will provide COA and stands with cases free of charge with items needing them and others will be available for purchase.
  • All international sales are final as no money be returned, and no ribs will be mailed overseas ever
  • All international sales need to have full insurance and exact details written on documents to disclose all items truthfully
  • On any items on hold monies are never returned if you decide to stop but usually equal reimbursement in fossils but not always depending on time frame. Once a commitment on any item it is firm, and a must to continue no matter what circumstance comes . This is a contract and nonrefundable in cash Time frames are determined by seller and buyer . If past the timeframe seller does what he wants with funds and buyer has to accept a fair decision .
  • I DO NOT ACCEPT CREDIT CARDS INTO PAYPAL-only cash from paypal and if done will send money back
  • Any items over a few thousand dollars can’t be paid by paypal - wire or money order or cashiers check sent -wire preferred
  • No persons not known will ever be invited to my business home to pick up items. All items will be shipped.
  • On holds people can hold for reasonable time determined if regular payments received. If not received seller(myself) has choice of keeping all the funds due to lost sales or providing other items in place of item not completely paid for. No funds will be returned for your failure to pay. If I decide to allow other items to be sent shipping plus item cost retail will be used in calculations of items provided to you in return for amount paid Buyer will have choice of items but not at cost listed at site but the retail value listed on the item since discounts on unpaid items will never occur . This policy is important and must be followed with no complaint as holds mean lost sales if item not paid for . Since IM holding it when others could have purchased it it is unfair to the seller myself . This is written in stone and will be defended legally if necessary.
  • Check bounced fees -$50 per check
  • Some larger skeleton items must be picked up at my house and seen and paid before taken so no problems can occur since it’s seen in person

Contact

Dinoland Plus
PO BOx 3090.
Rome, GA 30164-3090

phone: 706.235.2694
e-mail: paleoman@dinolandplus.com